Oracle Audio Technologies 8.1 manuals

Oracle audio technologies 8.1 User Manual (54 pages)

Brand: Oracle-audio-technologies | Category: Computer Accessories | Size: 0.66 MB |

English

Table of contents

Contact Center Anywhere

1

Installation Guide

1

Contents

3

1 What’s New in This Release

5

What’s New in This Release

6

2 CCA Overview and

7

Tier Zero

8

Tier One

9

Tier Two

9

Software Requirements

10

CCA Installation Overview

12

3 Configuring the Database

13

Configuring the Database

14

Database

16

4 Installing CCA Server

21

9/Red Hat AS4

22

Installing the TCPIPBus

25

Installing the TCPIPBus

26

Configuring CCA Resources

27

Configuring CCA Resources

28

To configure Redirect Server

33

5 Configuring the Web Server

37

Configuring the Web Server

38

Server (OAS 10g)

38

Deploying the TAW Application

40

Deploying the CCA Application

41

WebLogic 8.1 SP5

42

Creating a New Server Domain

43

6 Getting Started With CCA

49

Making interactions

50

3 Login Integrated Client

51

Getting Started With CCA

52

Making interactions

52

Index ■ M

54

Oracle Audio Technologies devices